Account balance and auto-renew

Bangladeshi payment methods can't charge you every month on their own, so PixelFly lets you pay ahead. Add money to your balance once, by bKash, Nagad, Rocket, card or bank, and your plans renew from it by themselves. Tracking never stops because a renewal was missed.

Open Add Funds in your dashboard menu to see your balance, add money, and turn auto-renew on or off for each plan.

Quick answers

Question	Answer
How much can I add?	৳500 to ৳500,000 at a time, in whole taka
When does a plan renew from it?	In its last 24 hours, if the balance covers the renewal
Do I lose any days?	No. The renewal starts at your current end date
What if the balance is too low?	Nothing is charged. You get the usual reminders, and the plan renews as soon as you add enough
Can I stop it?	Yes, turn auto-renew off for any plan on the Add Funds page
Can I get unused balance back?	Yes, on request, minus the transaction charge
Does it expire?	No

Adding money

Open Add Funds in your dashboard menu, click Add funds, enter the amount and choose how to pay. We suggest your next renewal's price, or a few months of it.

Pay online with bKash, Nagad, Rocket or a debit/credit card, through EPS. The money is added as soon as the payment goes through. If you close the page before coming back, it's still added within a few minutes.
Send money yourself to our bKash, Nagad or bank account, then enter the transaction ID and the number you sent from. We add it once we've checked it arrived, usually within a few hours. Your plans don't pause while we check.

You get an email receipt for every top-up. It's a receipt for money added, not an invoice: you get an invoice each time the balance pays for a plan.

How auto-renew works

Auto-renew is on for every plan unless you turn it off. In a plan's last 24 hours, if your balance covers its renewal, we take the renewal price from the balance and renew the plan. It's the same renewal as paying yourself: same price (including a custom price), same invoice, and the renewal is added after your current end date.

Example: your Pro plan ends on Nov 14 at 3:00 PM and your balance is ৳5,000. On Nov 13, ৳2,900 comes off your balance and the plan now ends on Dec 14. You get an SMS and the paid invoice by email. Your balance is now ৳2,100.

Reminders change. Seven days before, we email you that the plan renews from your balance. You don't get "renew now" messages for it.
Balance too low? Nothing is taken. You get the usual reminders, which say how much more the balance needs. Add it any time before the plan ends and it renews right away.
Plan already ended? Within 7 days of its end, adding enough balance renews it straight away and tracking restarts. After that, click Renew now next to it on the Add Funds page.
Want to renew early? In the last 10 days before a plan ends, Renew now on the Add Funds page pays it from your balance at once. The renewal is still added after your current end date.
Renews by card? Plans paid by card through Paddle keep renewing by card. The balance doesn't pay them.
Changing plans is always your choice. The balance only renews the plan you're on.

Several plans

One balance pays for all the plans in your account. Plans renew in the order they end, each when the balance covers it. The Add Funds page shows which plans are covered and how much more any plan needs.

Payments due

If our team renewed a plan for you before you paid (a "Payment due" invoice), your balance pays that first, then your renewals. On an invoice's payment page you'll also see Pay from your balance when you're logged in and your balance covers it.

Refunds

Money on your balance that hasn't been spent can be refunded at any time. Email support@pixelfly.io with your account email and the amount. We send it back to where it came from (your bKash, Nagad or bank account), minus the transaction charge for the payment, and email you what was sent.

Balance already spent on a plan follows the refund policy for that payment.

Good to know

The balance only pays for PixelFly. It can't be moved to another account or withdrawn as cash, except as a refund.
It belongs to your account, not to a plan. If you transfer a plan to someone else, its paid time moves; your balance stays with you. A plan you receive by transfer renews from your balance once you've paid for it once yourself.
Only the account owner can add or spend balance. Team members don't see it.
Every change is listed on the Credit History page: money added, renewals paid, refunds.

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